Fall 2021 Course Syllabus Course: MDCA-1321- Section: 71Z Administrative Procedures

Instructor Information
Instructor	Sheila Guillot
E-mail	guillsr@lamarpa.edu
Phone	(409) 984-6381
Office	Location: Umphrey Industrial Technology Center - Room: 201 B Hours: By appointment
COVID 19 Information	The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been exposed to COVID 19 or diagnosed with COVID 19 to report their condition on the COVID 19 Notification Form (available via a link on the Student Code of Conduct COVID19 webpage). This information will be provided to the Dean of Student Services. In addition, this policy requires all students to wear face coverings in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Course Information
Description	Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
Prerequisites	None.
Learning Outcomes	Students schedule appointments; create, document, and maintain patient medical records; correlate coding, billing, and collecting; perform bookkeeping tasks; utilize computer software for basic office functions; and demonstrate interpersonal communication skills.
Core Objectives
Program Student Learning Outcomes	•Utilize computer software for basic office functions. •Uses medical terminology, jargon, and abbreviations correctly. •Define general legal terms as they apply to the practice of medicine in ambulatory care settings. •Understand and apply ethics relevant to medical coding and medical office practice. •Apply ICD and CPT rules and guidelines to complete claims forms for submission.
Textbooks	Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer. 1) Medical Office Management, 2nd edition, by Malone, Pearson Publishing, ISBN: 978-0-13-48628-8 2) How 14: A Handbook for Office Professionals Workbook, Cengage Publishing, ISBN: 978-1-305-58697-0 3) How 14: A Handbook for Office Professionals, Cengage Publishing, ISBN: 978-1305586963 4) Business Skills Exercises, by Barker, Cengage Publishing, ISBN: 978-1-111-57219-8
Lecture Topics Outline	Week 1: Today's Healthcare Environment Week 2: Duties of the Medical Office Manager Week 3: Communications in the Medical Office Week 4: Managing the Front Office Week 5: Appointment Scheduling Week 6: Medical Records Management Week 7: Legal and Ethical Issues in Managing the Medical Office Week 8: Personnel Management Week 9: Regulatory Compliance in the Healthcare Setting Week 10: Use of Computers in the Medical Office Week 11: Office Policies and Procedures Week 12: Accounting and Payroll in the Medical Office Week 13: Billing and Collections Week 14: Health Insurance Week 15: Procedural and Diagnostic Coding
Major Assignments Schedule	Week 1: Introduction to class and class syllabus; Today's Healthcare Environment; lab on critical thinking Week 2: Quiz; lecture Duties of the Medical Office Manager; Communications in the Medical Office; Week 3: Quiz ; lecture Communications in the Medical Office; lab on communications and office handbook Week 4: Exam 1; lecture on Managing the Front Office; lab on voice mail and email etiquette and office handbook Week 5: Quiz; lecture on appointment scheduling; lab on ethical issues in the workforce Week 6: Quiz; lecture on Medical records management; lab on facsimiles and office handbook Week 7: Exam 2; lecture on legal and ethical issues in managing the medical office; lab on ethics video and office handbook Week 8: Quiz; lecture on personnel management; lab on resume building and office handbook Week 9: Quiz; lecture on regulatory compliance in the healthcare setting; lab on identify and security measures Week 10: Exam 3; lecture on use of computers in the medical office; lab on payroll documents Week 11: Quiz; lecture on office policies and procedures; lab on creating organizational charts Week 12: Quiz; lecture on accounting and payroll in the medical office; lab on office handbook and bank statements Week 13: Quiz; lecture on billing and collections; lab on office handbook and aging reports and collection letters Week 14: Exam 4; lecture on health insurance; lab on office handbook Week 15: Lecture on procedural and diagnostic coding; assignment on coding; Review for final exam
Final Exam Date	December 3, 2021 - 8:0 AM   Through  December 7, 2021 - 10:0 AM
Grading Scale	90 - 100=A    80 - 89=B    70 - 79=C     60 - 69=D    Below 59 = F
Determination of Final Grade	Your grade is determined on an overall point total--exams are worth 100 points each; the final exam is worth 200 points; quizzes are worth 25 points each; discussions are worth 10 points each; and homework/assignments/lab work are worth 50 points each. As we progress through the semester, you will be able to see your point total versus the overall point total. You divide your total points by the total possible points to find your grade for the course.
Course Policies
Instructor Policies	Use your LSCPA email to communicate with me or call me at my office number 409-984-6381. Assignments will be given each week. The assignments will open at 8 a.m. on each Monday morning and will be due by 10 a.m. the following Monday morning. This is subject to change. LATE WORK is not accepted. Due dates are given and enough time is given to complete all work. NO EXCEPTIONS. Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting. There will be weekly virtual meetings. These meetings are not mandatory. I am using these meetings as an opportunity for you to ask questions about the reading material and/or any assignments given. Day of week and times will be announced once class begins. If you miss an exam, your lowest exam grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. There will be a final exam. All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam. Every student MUST have a copy of the required textbooks by the end of the first week of class. The student will still be responsible for any assignments given. No emailed work is accepted; unless requested by instructor. You must submit your assignments in Blackboard. Students are responsible for completing all assigned reading and video viewings. A failure to follow oral and/or written instructions will result in a 10-point deduction penalty. Academic dishonesty will result in a zero on any assignment (first offense); a second incidence of academic dishonesty will result in failure of the class. Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library. Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams. DO NOT wait until the last minute to complete class work or exams. E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.
Attendance Policy	Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance. In addition, attendance on a regular basis is necessary for proper skill development. Students must log into Blackboard at least three times per week. If you do not log into your Blackboard three times per week, you will be considered to have an absence. The following is the attendance policy. 3 absences = one letter grade drop 5 absences = two letter grade drop 7 absences = automatic failure of class
Academic Honesty	Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSC-PA policies (Section IX, subsection A, in the Faculty Handbook) for consequences of academic dishonesty.
Facility Policies	No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
Important Information
ADA Considerations	The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
MyLSCPA	Be sure to check your campus E-mail and Course Homepage using MyLSCPA campus web portal (My.LamarPA.edu). When you've logged in, click the email icon in the upper right-hand corner to check email, or click on the "My Courses" tab to get to your Course Homepage. Click the link to your course and review the information presented. It is important that you check your email and Course Homepage regularly. You can also access your grades, transcripts, and determine who your academic advisor is by using MyLSCPA.
Other
HB 2504	This syllabus is part of LSC-PA's efforts to comply with Texas House Bill 2504.
Department	Business and Industrial Technology Chair: Sheila Guillot E-mail: guillsr@lamarpa.edu Phone: (409) 984-6381 If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.